Questions & Answers

KASDAQ is a marketplace where people in Nigeria buy and sell devices — phones, tablets, smart watches, computers and cameras — from each other. Both brand new and used items trade here, on separate books: every item carries its condition in its symbol, so a sealed unit and a Grade A used one are never priced against each other.

Instead of haggling in a chat, sellers say what they will accept and buyers say what they will pay. When those two numbers meet, the deal is made automatically at a price neither side can then move. You meet in person at a public place to hand over the item, and the money is only released to the seller once the buyer confirms they have it.

Not yet. Swap is on the platform and being built: it will let you put your device up against someone else's, settle the difference in cash, and pass through the same verification and handover as any other deal.

Until it opens, sell the device you have and buy the one you want. Both are live today, and both are protected.

The money. On social media, one of you has to trust the other first — the buyer sends money and hopes, or the seller hands over a phone and hopes. On KASDAQ the buyer's payment is held at our licensed payment processor until the buyer confirms the item is in their hands. The seller can see the payment exists before travelling. The buyer knows the seller is not paid until they say so.

There is also a record. Every listing, message and payment is kept, so when two people disagree about what was agreed, there is something to look at other than two accounts of the same conversation.

No. Every symbol on KASDAQ is a physical device that one person hands to another. We use an order book because it is the clearest way to show what buyers are paying and what sellers are accepting right now — the same reason a fuel station posts its price on a board.

Nothing on KASDAQ is a share, a security, a token or an investment product. We do not offer investment or financial advice, and nothing here should be read as a forecast that a device will hold or gain value.

Anyone 18 or over, resident in Nigeria, with a Nigerian bank account in their own name. The service is Naira-only and Nigeria-only.

KASDAQ is a feature of Kasoowa, and a Kasoowa trademark. Kasoowa operates the platform, and your agreement is with Kasoowa.

Find the item you want and place your offer at the price you are willing to pay. If it meets what the seller will accept, you are matched immediately and you have 15 minutes to pay.

Once you have paid, a private conversation opens with the seller so you can arrange where and when to meet. You will also be given a six-character handover code.

Because a match takes the seller's item off the market. If a buyer could sit on it for hours, sellers would lose real buyers while waiting on one who was never going to pay.

If the window closes before you pay, the deal is cancelled, the item goes back on the market, and you get a strike against your account. Have your payment ready before you place an offer.

It is a six-character code that only you, the buyer, can see. Reading it out to the seller releases your payment to them.

Treat it exactly like cash. Give it to the seller only when the item is physically in your hands and you are satisfied with it. A seller who asks for the code before you have the item — for any reason at all — is trying to get paid for something you have not received.

That it powers on and works. That the screen, cameras, buttons, charging port and battery behave. That the serial number or IMEI matches the listing. That it is the same unit in the photographs and not a similar one.

Take your time. The seller is not paid until you confirm, so there is no rush from their side that you need to accommodate.

Do not confirm, and do not give the seller your code. Raise a dispute from the deal screen. The payment stays protected while we look at it, and you can invite our support team into the conversation.

We will look at the listing, the photographs, the messages and the payment record, and either return your money or release it to the seller. Once a payment has been released, though, getting it back is much harder — which is why the moment to be careful is before you hand over the code.

No, and we will not pretend otherwise. We verify who sellers are, we require them to certify that they own what they list, and we screen listing photographs automatically. We do not inspect, test, or open a single device, and we do not verify IMEIs against any database.

The inspection is yours to do, in person, at handover. That is what the whole process is built around.

Yes — a service fee on top of the agreed item price when you pay for a matched deal. It covers payment processing (including what Paystack and the banks charge us to collect your transfer and pay the seller).

The rate is a small percentage of the sale price, with a minimum and maximum per deal. You see the item price, the service fee, and the total due on the payment screen before you transfer. Sellers also pay a separate commission from their proceeds — that is not this fee.

Create a listing with at least two real photographs of the actual device, an honest description including any faults, and the lowest price you will accept. Pick a public meeting point from our list. When a buyer's offer reaches your price you are matched automatically.

You will know the buyer has paid before you go anywhere. Do not travel to a handover until you see that confirmation.

2.5% of the sale price, with a minimum of ₦100 and a maximum of ₦5,000 per sale. It is deducted from your proceeds when the deal settles, so there is nothing to pay up front.

Buyers also pay a separate service fee at checkout for payment processing — that is not taken from you. Listing is free, and there is no monthly fee. An optional HD listing video pass is ₦5,000 for 30 days.

Within 24 hours of the handover being confirmed, and usually much sooner. The money goes to the bank account you verified.

How quickly it appears after we send it depends on your bank. We will send you an alert when it lands.

Payments from buyers reach our payment processor's balance about a day after they are made — that is how bank settlement works in Nigeria, and it is not something we control. Your payout is sent from that balance.

In practice most payouts go out within minutes of confirmation. We commit to 24 hours because that is a promise we can keep every single time, rather than one that works on most days.

The money remains yours and stays recorded against the sale. If your bank returns the transfer, we re-send it once the reason is cleared — the usual cause is a name mismatch or a dormant account.

Check that the payout account in your Settings is open and in your own name. If it has been more than 24 hours, contact support with the deal reference.

Yes, in Settings — there is an edit button on your payout account. There is no separate buyer or seller account here, so the same account receives sale proceeds and referral earnings.

Three things happen when you change it, because it is where your money goes. You re-enter your password. We ask your bank who owns the new account and check that it is the same name your identity was verified with. And payouts pause for 24 hours afterwards as a security check — nothing owed to you is lost, it goes out as soon as the pause lifts.

If the name does not match we will not accept it. Where you are sure the account is yours — a married name your bank has not updated, say — you can ask us to review it and a person will decide.

Contact us immediately. This is exactly what the 24-hour pause on payouts is for: while it is running, the payment has not left and we can stop it.

Then change your password. Someone who could reach that screen had your password, so treat anything else on the account as reachable too.

No — not in the text, and not in the photographs. We check both, including reading text inside images automatically.

A listing with contact details is rejected or unpublished, and it earns a strike. The reason is not our commission: a buyer who contacts you directly and pays you directly has no protection at all, and those are the deals that end with someone defrauded.

Your account is suspended and we cooperate fully with the police, including providing your verified identity, the listing, the conversation and the payment trail.

Selling stolen goods is a criminal offence. If you are not certain an item is yours to sell, do not list it.

To receive money, yes — but it takes a bank account and nothing else. You pick your bank, enter your account number, we ask the bank whose name the account is in, and if it is yours you are verified on the spot.

Your bank identified you when it opened your account, which is what makes a bank account proof of who you are. So all we need is the account number — nothing to upload, nothing to look up. That account then becomes the only place we will ever send your money.

With Paystack, our CBN-licensed payment processor. It stays there until the handover is confirmed, and then either goes to the seller or comes back to you.

We are not a bank and we do not hold deposits. There is no wallet on KASDAQ to top up or spend from, and no interest is earned on money passing through a deal.

Then you have no protection whatsoever. We cannot see the payment, cannot recover it, and cannot help you — and this is the single most common way people lose money in device sales.

Any seller who asks you to pay them directly, or who offers a discount for doing so, is asking you to give up every safeguard you have. Report it and walk away.

A payment that does not cover the full amount due (item price plus service fee) does not unlock handover — we will not let a short payment start a deal.

A partial transfer is counted toward that deal and you can top up the rest to the same account while the window is open. Money that cannot be applied, or leftover after a timed-out deal, is returned to your verified bank account. Bank transfer fees charged by your bank or the payment rails are not refundable.

Confirming a handover is your acceptance of the item, so faults you could have found by checking it there and then are not reversible afterwards.

If something else has gone wrong — you were deceived, or the item was not the one you inspected — contact support immediately. The sooner you raise it, the more we can do.

Meet only at the public meeting points offered on the platform — never at a home, and never somewhere a stranger suggests instead. Go during daylight. Take someone with you if you can. Tell someone where you are going.

Keep the whole conversation on KASDAQ so there is a record. And if a meeting feels wrong when you get there, leave. No deal is worth it, and nothing about payment protection makes a bad meeting safe.

Yes. Conversations are monitored for fraud, abuse and attempts to move deals off the platform, and our team can read any conversation and can be invited in to mediate.

Messages are kept permanently and cannot be edited or deleted by either of you — that is what makes the transcript useful when there is a dispute. Never send anyone your bank login, a one-time code or any government identifier, and remember that we will never ask you for those in a message. Anyone who does is not us.

From the deal screen, any time before the deal settles. The payment stays protected and nobody is paid until it is resolved. You can also invite support directly into the conversation.

We look at the evidence and decide whether the money goes to the seller or back to the buyer. We are not a court — our decision settles where the money goes on the platform, and either of you remains free to pursue the matter legally.

A strike is recorded when someone breaks the rules — most commonly a buyer who does not pay for a match within the window, or a seller who puts contact details in a listing. Strikes expire after 30 days.

More than three active strikes in a 30-day period suspends the account. You will be told why, and you can appeal from your Settings; if we accept it, your strikes are cleared and your account comes back.

Do not leave the platform, do not send any money outside it, and do not hand over your code or your item. Raise a dispute or request support in the conversation, and we will look at it.

Common signs: pressure to move to WhatsApp, a request for your handover code before you have the item, a story about a payment problem that needs a direct transfer, or a price that only makes sense if something is wrong.

Every account has its own invite code and link, on the Invite a Friend page. Share it. When someone joins on it and completes a trade, you earn 20% of the commission we earned on that trade — and on every trade they do after that, with no cap and no expiry.

It is a share of our commission, not of the sale price. On a ₦200,000 phone our commission is ₦5,000, so your share is ₦1,000.

When the deal they were part of settles and we have taken our commission — the moment the handover is confirmed. Not when they register, not when they list something, and not when they are matched.

This is why the page shows 'Joined' and 'Traded' as two different numbers. Someone who signed up last week and has not traded yet earns you nothing until they do.

No. Either side counts. If we earned a commission on a deal your invited user was part of, you get your share of it.

Withdraw them from the Invite a Friend page to the bank account your identity was verified against. Earnings arrive within 24 hours of the request, and there is a small minimum per withdrawal so a transfer is never worth less than it costs to send.

We do not hold this as a spendable balance and you cannot use it to pay for a purchase — it is money owed to you, and the only thing it can do is go to your own bank account.

You cannot refer yourself, and a trade between you and someone you invited earns you nothing. Two accounts buying and selling to each other to reclaim part of the commission is the obvious way to abuse a programme like this, so it simply does not pay.

Creating accounts for other people, or inviting accounts you control, is a breach of the Terms. It costs the account, the earnings and any balance still in it.

The rate can change for future trades, and we will publish it here and on the Invite a Friend page. Anything you have already earned is fixed at the rate in force when it was earned and cannot be restated afterwards.

We can also pause the programme. If we do, earnings you have already accrued remain yours and remain withdrawable.

Yes. KASDAQ works as an installable app on Android and iPhone — open it in your browser and choose 'Add to Home Screen', or accept the install prompt when it appears. It then opens like any other app, works on a weak connection, and can send you notifications.

Only things about your own activity: a match, a payment received, a new message, a payout sent, a support reply, and a warning before a payment window closes.

You control them in Settings, and you can turn them off at any time — which also deletes the push addresses we hold for your devices. Alerts also collect in the bell inside the app, so nothing is lost if you miss a notification.

Email privacy@kasdaq.io from the address on your account and we will close it, cancel anything open, return any money we are holding to your bank account, and erase your personal data.

We are required by law to keep the financial records of completed sales for seven years, so those remain. Self-service deletion in Settings is on the way; until then this email route is the one that works, and we treat it with the same urgency.

Your account details, your verification outcome and bank account, your trading history, your messages, your listing photographs, and your conduct record. No card details, no government identifiers, and nothing collected for advertising.

Our Data Policy sets all of it out table by table, along with how long each item is kept and how to ask for a copy or an erasure.

For anything about a specific deal, use the conversation on that deal and request support — it arrives with the full context attached, which is much faster than an email.

For everything else, support@kasdaq.io.